Just a Dram guarantees the authenticity and quality of all products you buy from us 100%. In the unlikely event where you discovered leakage or if the ullage is lower than the indicated mark on the bottle, please contact us immediately and we will resend you a replacement of the bottle. If half of the set or more is contaminated by the leaked bottle or has indicated a leakage, we will send you a replacement of the whole set. Of course we will also pay for shipping.
However, please be aware that you are still responsible for any additional duty, taxes, tariffs or fees levied derive from the replacement shipment due to legal reason. And of course, all international shipping policy still applies.
Alternately, we can issue a partial or full refund (depend on your case) instead of a reshipment if you do not want to deal with another shipment due to further delay or further implied taxes or duty for international orders.
Please note that if your shipment is lost, damaged, seized by customs or is not delivered to you due to any reason, we are not responsible for these situation. However, we will try our best to assist you in filing a claim for insurance.
All Subscription Boxes, Wedding Favor and Mystery Challenge are not entitled to any return or refund unless you discovered spillage or the ullage is lower than the indicated mark on the bottle or had received different product that you had ordered.
What to do if you discovered spillage or the ullage is lower than the indicated mark on the bottle or had received different product that you had ordered:
What to do if you would like a return or refund for whatever reason:
What to do if you would like to refuse delivery and would like to send the shipment back to us for a refund:
However, please be aware that you are still responsible for any additional duty, taxes, tariffs or fees levied derive from the replacement shipment due to legal reason. And of course, all international shipping policy still applies.
Alternately, we can issue a partial or full refund (depend on your case) instead of a reshipment if you do not want to deal with another shipment due to further delay or further implied taxes or duty for international orders.
Please note that if your shipment is lost, damaged, seized by customs or is not delivered to you due to any reason, we are not responsible for these situation. However, we will try our best to assist you in filing a claim for insurance.
All Subscription Boxes, Wedding Favor and Mystery Challenge are not entitled to any return or refund unless you discovered spillage or the ullage is lower than the indicated mark on the bottle or had received different product that you had ordered.
What to do if you discovered spillage or the ullage is lower than the indicated mark on the bottle or had received different product that you had ordered:
- Call us at +852 9629 5399, or email us at cs@justadram.com or Contact Us within 14 days of receiving your shipment.
- Please give us a photo of the issue and indicate which bottle you would like us to replace.
- Please also tell us whether you'd prefer to receive a replacement bottle or a refund.
- We will create a service ticket for your exchange or return.
- Sorry for our mistake, we for sure will pay for the shipping costs!!!
What to do if you would like a return or refund for whatever reason:
- Call us at +852 9629 5399, or email us at cs@justadram.com or Contact Us within 14 days of receiving your shipment.
- Please state why you would like a refund.
- We will create for you a service ticket for your return and provide you an address for you to mail the product back.
- A 20% restocking fee will be deduct from the refund.
- Once we received the shipment and determine it is in a resalable condition, we will issue the refund.
What to do if you would like to refuse delivery and would like to send the shipment back to us for a refund:
- Call us at +852 9629 5399, or email us at cs@justadram.com or Contact Us to inform us you are refusing the delivery.
- Once we received the shipment and determine it is in a resalable condition, we will issue the refund.
- A 20% restocking fee and the shipping cost will be deducted from the refund amount.
- Please note that if you decide to ship the shipment discretely, it will be impossible for you to return the item to us.
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